News from practices around the world.
On the Move
Karen Ferguson has assumed the position of Executive Vice President and Chief Strategy Officer. In this new role, she will oversee growth initiatives, including identifying and assessing potential acquisitions and strategic partnerships. She will also focus on the continued development of practice areas as well as such functions as Marketing and the Knowledge Center.
Frits Aarts was promoted to Senior Vice President, European Operations. In his previous role as co-leader of the European practice with Bob Leach, Fritz was responsible for the Netherlands, Belux, Italy, Germany and Switzerland. In his new role, Fritz will oversee operations in Europe with France and Scandinavia (Denmark, Sweden and Norway) added to his responsibilities.
Bob Leach was promoted to Senior Vice President, International Corporate Development. In this role he takes on leadership for corporate development in Europe and Asia and will work closely with the leaders of Resources’ international practices to identify, assess and attract potential acquisition candidates. While Bob, who served as co-leader of the European practice with Frits, will retain regional responsibility for the UK and Ireland at this time, these regions will transition to Frits over the next 12-18 months.
Steve Mezzio and Wendy Rose were named co-leaders of the Strategic Accounts program in North America, reporting to Senior Vice President, Managing Director Global Client Services Tom Schember. In addition to their client responsibilities, they will work closely with Regional Managing Directors, office MDs and designated Account Leaders in North America to help drive the growth and expansion of business with identified strategic accounts.
Steve joined Resources’ New York office in December 2002 from PricewaterhouseCoopers, where he was a partner in the Risk Management consulting practice in the New York office. He has been part of the client service teams for global clients such as MetLife, Sony and Tyco. The past year, he served on the General Motors team in Detroit.
Wendy joined Resources in April 2004 as Managing Director of the Princeton office. She was also a consulting partner at PWC in the Financial Advisory Services practice in Philadelphia. In addition to leading the Princeton office, she has been Resources’ Global Account Leader for Tyco, where she managed over $75 million in revenue over the past five years.
Emilia Moushoulof was promoted to Managing Director of Strategic Accounts for the Asia-Pacific region. For the past three years, she has served as Senior Director of Client Service for Global Accounts in Asia. In this new role, she will work with the Asia-Pacific Regional Managing Directors to develop and lead a regional strategic account program focusing on the development of large multinational client and target accounts that drive significant local office revenue and generate cross-border referral opportunities.
Steve Schwarz joined Resources as Managing Director of the European Service Center. He has extensive senior financial and operational management experience with international companies, including having served as the director of shared services for DHL International and Rentokil-Initial.
Scott Billups has joined Resources as Managing Director in Cincinnati. He brings a strong local network and 18 years of experience in accounting, finance, operations and business development. He is a CPA with a B.S. in Accounting from Miami University in Oxford, Ohio and an MBA from California State University, Los Angeles.
Information Technology Update
VoIP Means Savings
The global IT practice has continued to make significant strides in cost effectively delivering planned and needed capabilities to the Company. The rollout of Cisco phones throughout the U.S. offices is nearly completed. The “Voice over Internet Protocol” (VoIP) phone system brings numerous new features, including built-in conferencing capabilities and message lights. Also, as a result of employees using features such as seven digit dialing between offices, there has been a reduction in telecommunications costs.
The Scoop on SCOOP
In Europe, IT is preparing for the rollout of a significant upgrade to the primary client management system used throughout the region. The planned release for the upgrade, called SCOOP 2, is at the end of the fiscal year. In addition to a much improved user interface, faster workflow, and more intuitive features, SCOOP 2 delivers several new capabilities that were requested by field offices.
And There’s More …
Two other noteworthy projects are in the early stages. One is the implementation of a web-based time and expense entry system for internal employees in North America. The project began in mid-February and will greatly improve the current process. The other is the piloted use of Microsoft Office SharePoint Server (MOSS) with several user groups. The success of these pilots has paved the way for the use of SharePoint as the future cornerstone of Resources’ internal communications capability. Look for more information about these projects in future issues of Global Link.
Legal & Regulatory Update
Shannon Kelley joined Resources as Director of Client Service responsible for the continued growth of the Legal & Regulatory practice in the Los Angeles area. Her broad range of legal industry experience in both in-house and law firm settings will add tremendous value to Resources’ clients.
Before joining Resources, Shannon was an associate general counsel for Move, Inc., a leading online real estate network. There she acted as general counsel for three of the company’s business units and managed the entire company’s corporate and securities, real estate, and business compliance matters. Prior to that she was a senior associate in the corporate department of Manatt, Phelps & Phillips, LLP, in Los Angeles.
Shannon is licensed to practice law in the State of California. She is a graduate of the University of San Diego, School of Law and holds a B.A. in Communications from the University of California, Los Angeles.
What’s New with policyIQ®?
Using RSS (or Atom) technology, policyIQ’s new Content Syndication feature makes it possible to share policyIQ content with external systems, including SharePoint, Outlook, or any RSS compatible reader. Users can also add RSS feeds to their policyIQ sites to pull in external data, such as industry regulations or news. Best of all, the feature allows content sharing with other policyIQ sites, which means that IFRS information or best practices developed in ResourcesIQ can be shared with policyIQ clients.
A Success Story
Several months ago, Forestar – a policyIQ client – was investigating options to replace an existing database that stored insurance certificate and insurance policy information, which they were required by law to maintain. With some guidance from the policyIQ team, Forestar successfully expanded its policyIQ usage to include managing this documentation with virtually no additional costs. To read the full story, visit the policyIQ smartercommunity.
policyIQ continues to bring on new customers in a number of different business areas. Some recent new wins include ASARCO for account reconciliations, Morgans Hotel Group LLC for internal audit, and the U.S. Department of Labor for SOX Compliance.
Awards and Honors for one of
Texas’ & Chicago’s Best Companies
Resources Ranks Among Best Companies to Work for in Texas and Chicago
For the third year in a row, Resources was named as one of the Best Companies to Work for in Texas. One hundred companies made the 2009 list and this year, Resources ranked seventh, up from the previous year’s 18th position.
The statewide survey and awards program – created by the Texas Association of Business, the Texas State Council of the Society for Human Resource Management, and Best Companies Group – was designed to identify and recognize the best employers in the state: those who make it a priority to create better workplaces for their employees.
Resources also ranked 10th in the annual list of “Best Places to Work in Chicago” by Crain’s Chicago Business. Crain’s Chicago selected the top 20 companies from among more than 250. Finalists were subject to random employee surveys focused on employee engagement, including fairness of pay, vacation time, relationships with management and with co-workers, and other issues about the day-to-day workplace.
Resources Wins Alfred P. Sloan Award
For the second year in a row, the Families and Work Institute named Resources’ Alabama office a winner in the Alfred P. Sloan Awards for business excellence in workplace flexibility. The Sloan Awards are part of “When Work Works,” a research-based initiative to highlight the importance of workplace flexibility as a strategy to increase workplace effectiveness and to help employees succeed at work and at home.
Resources Global Charitable Foundation Set to Give Back
In an effort to give back to the communities around the world that have helped Resources succeed, the Company is creating the Resources Global Charitable Foundation, a tax-exempt 501(c)(3) private foundation to be registered in the United States. The Foundation will provide grants to organizations and institutions, predominantly non-profits, which support the goals of the Foundation’s mission. All employees are encouraged to submit requests for support to organizations in which they are involved that meet the criteria.
The founding endowment in 2009 comes through gifts from the Company, its Executive Chairman and Chief Executive Officer. “We encourage all interested employees and Board members to make donations through the Foundation in order to support our collective mission,” said CEO Tom Christopoul.
Donations made to the Foundation will be tax deductible in accordance with applicable law. A copy of the Foundation’s award application guidelines and procedures will be posted on the Employee I-Portal once everything is finalized.
The Foundation’s Mission Statement:
Resources Global has redefined the way both our Consultants and clients work – introducing innovative change in the industry. As corporate citizens, we believe that our ability to effect positive change can and should go one step further, into the communities in which we work. It is therefore the mission of the Resources Global Charitable Foundation to drive change in our global community, by supporting people, programs, causes and charities whose mission is to empower individuals and affirm basic human rights.
Our corporate culture rewards innovation and teamwork while fostering the free flow of ideas. Our core values – talent, integrity, enthusiasm and loyalty – are qualities we consider essential to our success. Our industry leadership has been built on these qualities, which have enabled us to help our clients innovate and execute internal initiatives.
As an example, one of our corporate citizenship directives is based on the premise that “work is the best social program.” Drawing on the energy, enthusiasm, and unique capabilities of our talented professionals, the Foundation will strive to help those in need reach their full potential on both local and global levels. The Foundation will support local volunteerism and individual community grant-giving as well as concentrating dedicated support to global organizations. Focus will be on those organizations that are 501(c)(3) or the equivalent, which align with the Foundation’s mission of supporting innovative work opportunities